FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping
Below are some common questions about shipping.
How long does shipping take?
Standard shipping within Australia usually takes 2–7 business days.
Express shipping within Australia usually takes 1–3 business days.
How much does shipping cost?
Free Standard Shipping on all orders over AU$70 (excluding Express Shipping)
For orders under AU$70, a flat AU$9.99 standard shipping fee applies.
Express Shipping is available for all orders at a flat rate of AU$14.99, regardless of order value.
Which courier do you use?
We primarily use Australia Post for reliable and fast delivery.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking link via email.
Or you can track your order in link shipping & tracking
Do you ship internationally?
Currently, we ship within Australia only. Stay tuned as we expand globally!
Can I change my shipping address after placing an order?
Please contact us as soon as possible. If the order hasn’t shipped, we’ll help update your address.
Orders
Below are some of are common questions about orders
How can I place an order?
Simply browse our website, add items to your cart, and proceed to checkout.
Can I cancel or modify my order after placing it?
Contact us as soon as possible. Once shipped, orders cannot be changed.
Do I need to create an account to order?
No, but creating an account helps you track orders and manage your info faster.
Where can I find my order confirmation?
It will be sent to your email immediately after purchase. Check your spam folder if you don’t see it.
Or you can check it in your account if you have signed up.
Products
Below are some common questions about our products
Are your products compatible with all smartphones?
Most of our accessories are universal and fit major phone brands. Please check product specs for details.
How do I use the Bluetooth remote?
Long-press to power on, pair with your phone’s Bluetooth, and start shooting!
Can I return a product if I’m not satisfied?
Yes! We offer a 30-day return window. See our return policy for more info.
Do your lenses and phone mounts work with phone cases on?
It depends on the case thickness. For best results, use without bulky cases.